Martens Volvo Volkswagen
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Automobile Dealers-new Cars, Automobile Repairing & ServiceVolkswagen
Customer Reviews (38 reviews)
Guest G.
on Judys Book Apr 11, 2011The service was timely and fully covered what I had discussed with the team representative. He was corteous and accurate. (more)
Guest G.
on Judys Book Apr 05, 2011Bought a new car from Martens recently and would recommend them to all my friends! They were not pushy and let me test drive multiple vehicles. It was a great experience and I got a great deal! I will buy all my vehicles... (more)
Guest G.
on Judys Book Mar 16, 2011I really enjoy working with Les Norman. He's very friendly and work promised is done on time(even ahead of time, this time). (more)
Guest G.
on Judys Book Mar 09, 2011John Weir has been my service consultant for 14 years and i am completely satisfied with all the help and service he has given me. (more)
Guest G.
on Judys Book Mar 09, 2011Had nothing but bad experiences with Martens Volkswagen on River Road.Incompetent: Did not diagnose the problem; Dishonest: replaced parts that did not need replacing and Unresponsive: never responded to... (more)
Guest G.
on Judys Book Mar 07, 2011I am impressed with the customer level of satisfaction I received, it is rare that businesses care about the needs and concerns of a customer. Marten's Volvo would be rated #1 when it comes to solution solving, and... (more)
Guest G.
on Judys Book Feb 07, 2011Always entirely satisfied with John Wier's service, attitude, approach, & all else; he's precisely what a service rep should be! (more)
Guest G.
on Judys Book Feb 02, 2011This is Sheri, Kent's wife. The car is mine and I always had the notion to take it to the place I bought it ( Virgina beach)for the service check ups because I thought it would be easier. Your shop is fantastic! I am glad to... (more)
Guest G.
on Judys Book Jan 20, 2011This is one of the best repair facilities i have ever dealt with, thank you for being so professional and courtious! (more)
Guest G.
on Judys Book Jan 05, 2011I drive all the way from Washington Grove to Martens Service (30 minutes give or take) and have for about 14 years...why? The service I receive and Brenda Greene...I live about 7 minutes from the Volvo dealership on... (more)
Guest G.
on Judys Book Jan 03, 2011Martens service is, according to my experience, one of the best car service centers I have ever deal with (in several different countries) Organization and friendliness towards customers are truly remarkable.... (more)
Guest G.
on Judys Book Dec 28, 2010As always I commend Martens for their excellent staff at the service department. I've had over 30 years personal relationship and highly qualified respectful staff. It's a pleasure going to the service... (more)
Guest G.
on Judys Book Dec 24, 2010I love dealing with Brenda-she takes great care of my car. She has a level of professsionalism and responsiveness and courtesy that I rarely see. I always feel comforted knowing she's handling my car. Bravo to... (more)
Guest G.
on Judys Book Dec 14, 2010My visits are always pleasant, and the issues that brought me to the service center are resolved. My service manager, Kelly, is always very informative and accommodating in acquiring a loaner while my S80 is being... (more)
Guest G.
on Judys Book Dec 08, 2010Les Norman is probably the best service rep I've dealt with at Marten's in 23 years of having cars serviced there. (more)
Guest G.
on Judys Book Dec 06, 2010As usual Ms. Green was very helpful in explaining the service on the car. She also accommodated my schedule that was difficult for many reasons. I deeply appreciate the dedication she has to pride in her work and to... (more)
Guest G.
on Judys Book Dec 03, 2010I dropped the car at the night drop so greeting was not a concern. As always, John Weir did a great job...I told him I was not in a rush because the drivers of the Volvo were away but I had the car back in a couple days with the... (more)
Guest G.
on Judys Book Nov 22, 2010Swift, extremely fast service. I called to book an appointment for service in the morning, dropped off the vehicle by 10am and got the call that it was ready around 2pm. Exemplary (more)
Guest G.
on Judys Book Nov 11, 2010Excellent, fast, competent and friendly service. I'm very impressed with Brenda Green and how much she knows about these cars. (more)
Guest U.
on Judys Book Nov 01, 2010"Martens Volvo Service is top notch! Something as mundane as getting a car repaired is easy to arrange. Everything is always explained upfront. Worth every penny! Brenda Green is the Best."... (more)
Guest G.
on Judys Book Oct 25, 2010Excellent service again from John weir and the entire Blue team. John has a very good understanding of the usage made of the vehicle in question and how to optimize the servicing of the vehicle to meet those... (more)
Guest G.
on Judys Book Sep 30, 2010Always entirely satisfied with John Wier's service, attitude, approach, & all else; he is precisely what a service rep should be. (more)
Guest G.
on Judys Book Sep 17, 2010As always I commend Martens for their excellent staff at the service department. I've had over 30 years personal relationship and highly qualified respectful staff. It's a pleasure going to the service department... (more)
Guest G.
on Judys Book Sep 07, 2010As usual, thank you for the quick and effective service.Although I wish I didn't need to bring the car in at all, I'm glad that you so accomodating. Would be nice if you brought back the detailing service--I had the... (more)
Guest G.
on Judys Book Sep 03, 2010The service was excellent but the dashboard temperature gauge that shows the air temperature--not the engine temperature--is about 10 to 15 degrees to high. It was accurate before the service. I'll wait to see if it... (more)
Guest G.
on Judys Book Sep 02, 2010I scheduled the appt. online and, apparently, even though it still says Wayne Meadows is my rep, Wayne was no longer working there. I had my confirmation printout with me and Peter made sure I was well taken care of,... (more)
Guest G.
on Judys Book Sep 02, 2010I scheduled the appt. online and, apparently, even though it still says Wayne Meadows is my rep, Wayne was no longer working there. I had my confirmation printout with me and Peter made sure I was well taken care of,... (more)
Guest G.
on Judys Book Aug 30, 2010Mr. Baden conducts himself in a professional manner and explains everything so you can understand exactly what the technican will do in reparing your vehicle. I also like that he is very courteous and friendly. Have... (more)
Guest G.
on Judys Book Aug 27, 2010It is always a pleasure to do business with Martens. I was impressed with Mario my first visit which has continued over the 8 years that I have taken my car into Martens and met with Mario, Years ago I sent a letter... (more)
Guest G.
on Judys Book Aug 19, 2010This was my first visit with a new sport wagon and required only a checkup, but all went very well and I was pleased with the attention i received. (more)
Guest G.
on Judys Book Aug 18, 2010It is always a pleasure to do business with Martens. I was impressed with Mario my first visit which has continued over the 8 years that I have taken my car into Martens and met with Mario, Years ago I sent a letter... (more)
Guest G.
on Judys Book Aug 17, 2010I appreciated the quite work area with internet service made freely available. The complimentary beverages were an additional positive courtesy. Thanks. (more)
Guest G.
on Judys Book Aug 10, 2010Susan Packett was very helpful in providing me with a service manual. (more)
Guest G.
on Judys Book Jul 29, 2010i am always so pleased-and amazed at the wonderful customer service at marten's-THANK YOU!!! (more)
Guest G.
on Judys Book Jul 28, 2010Mario was great and very helpful. I would also like to add that when I came in for my service earlier in the year, my service consultant, whose name I cannot remember, was also great. I did not however, complete a survey... (more)
Guest G.
on Judys Book Jul 20, 2010We had a wonderful experience with Martens, the work was expertly done and communicated and everyone we dealt with was extremely professional and nice. Thank you! (more)
Happy C.
on Judys Book May 13, 2010Great so far. This is my second VW and I'm lov'in it again!! (more)